Privacy Policy

1. Who we are

This Site is operated by The Grocer Ltd (“we”, “us”, “our”).
Registered address: First Floor, 314 Regents Park Road, Finchley, London, United Kingdom, N3 2LT
Company number: 04586165
VAT number: 805297229
Contact: info@thegroceron.com

We are the data controller responsible for personal data collected via this website.

This website is intended for business users only. It is not designed for consumer use.

2. What personal data we collect

We may collect and process the following categories of personal data:

Identity & contact information

• Name

• Job title

• Business name

• Email address

• Telephone number

• Billing and delivery addresses

Account information

• Login credentials

• Account preferences

• Order history

Transaction information

• Orders placed

• Delivery details

• Payment status (we do not store full card details)

Communications

• Emails or messages sent via contact forms

• Enquiries relating to trade accounts

Technical & usage data

• IP address

• Browser type

• Device type

• Pages visited

• Site usage behaviour

This technical data may be collected through analytics tools, including Google Analytics, to help us understand how the website is used and to improve performance.

3. How we collect personal data

We collect personal data when you:

• Apply for a trade account

• Log into your account

• Place an order

• Submit an enquiry or contact form

• Browse the website (via cookies and similar technologies)

For detailed information about cookies, please see our Cookie Policy.

4. How we use personal data

We use personal data to:

• Administer and manage trade accounts

• Process and fulfil trade orders

• Communicate regarding orders and account matters

• Comply with legal and regulatory obligations

• Improve and maintain our website and services

We do not sell personal data to third parties.

5. Legal bases for processing

Under UK data protection law, we process personal data under the following legal bases:

• Performance of a contract (for trade supply and account management)

• Legitimate interests (for running and improving our business and website)

• Legal obligation (for accounting and regulatory compliance)

• Consent, where required (for certain cookies and analytics technologies)

6. Sharing personal data

We may share personal data with trusted third parties where necessary, including:

• Website hosting providers

• Payment processors

• Accounting software providers

• Delivery and logistics partners

• Professional advisers (such as accountants or legal advisers)

All third parties are required to process personal data securely and in accordance with applicable data protection laws.

7. International transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.

8. Data retention

We retain personal data only for as long as necessary to:

• Fulfil contractual obligations

• Meet legal and accounting requirements

• Resolve disputes

9. Your data protection rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure (where applicable)

• Request restriction of processing

• Object to processing

• Request data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at: info@thegroceron.com

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Last updated: 15 February 2026